AetherPal Smart Remote Access for Smartphones and PCs
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About AetherPal

AetherPal is a customer CARE support solution for smartphone devices. Through the Remote Control capability, AetherPal enables support staff to remotely view, manage and control the user’s device for troubleshooting, remote installation, device training and application demonstrations.

Comprehensive Coverage

Support of multiple operating systems

  • RIM BlackBerry
  • Microsoft Windows Mobile
  • Nokia Symbian
  • Google Android
  • Microsoft Windows
  • Apple Mac

For additional mobile operating systems please contact AetherPal for the product roadmap.

Customer Care Productivity

AetherPal enhances CSR productivity

  • Quick remote connection with smartphones
  • Fast screen refresh time
  • Instantaneous summary of device parameters
  • Support for multiple concurrent sessions

Reliability

AetherPal enables link reliability

  • Optimizes available network bandwidth
  • Automatically re-connects dropped links
  • Fully redundant load-balanced server configuration

Security

AetherPal ensures fully encrypted communication throughout the remote session

  • Industry standard TLS encryption
  • Unique password identifier needed for each session
  • Remote session fully recordable
  • Hierarchical  administrative privileges
  • Group policies for managing administrative rights
  • End-user can view and control the entire remote control session

Permission-based Access

AetherPal permits CSR to remotely access the user’s smartphone or PC only with their approval. During the support session the user observes all operations that are being performed and may pause or terminate the session at any time.

Comprehensive Reporting Tools and Logs

AetherPal automatically logs all session activity

  • Fully customizable report format
  • Ability to record sessions for reference or audit purposes
  • Exports  to Crystal Reports, Excel and other formats
  • Integration of AetherPal API to existing customer reporting applications

Support

Language Support

For customers with global presence, AetherPal provides the ability to deploy it globally by virtue of its language localization feature.

Technical Support

AetherPal is committed to providing clients exceptional customer service. Our Technical Support Team is available 24/7, readily able to assist through email, chat sessions or direct phone calls.  In addition to direct technical support, extensive online documentation is also provided.

Customer Kudos


"Nic showed me how to finally connect using my cell phone as a modem, and now it totally ROCKS!! Thank you!!!"

"The rep was very patient while I fumbled with my phone, then I agreed to have her use remote control and showed me how to fix it in seconds. Thank you very much."

"This is a fantastic tool. I have had BB for years and this made trouble shooting so much easier than someone trying to walk me through it over the phone"

"She worked very hard to resolve a number of set up issues on a variety of programs surrounding the new phone device, all while I watched her control my phone remotely. Amazing Technology!"

Next Steps
 
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