AetherPal Smart Remote Access for Smartphones and PCs

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AetherPal - Smart Remote Access

AetherPal is a customer CARE support solution for smartphone devices. Through the Remote Access capability, AetherPal enables support staff to remotely view, manage and control the user’s device for troubleshooting, remote installation, device training and application demonstrations.

Customer Kudos


"Nic showed me how to finally connect using my cell phone as a modem, and now it totally ROCKS!! Thank you!!!"

"The rep was very patient while I fumbled with my phone, then I agreed to have her use remote control and showed me how to fix it in seconds. Thank you very much."

"This is a fantastic tool. I have had BB for years and this made trouble shooting so much easier than someone trying to walk me through it over the phone"

"She worked very hard to resolve a number of set up issues on a variety of programs surrounding the new phone device, all while I watched her control my phone remotely. Amazing Technology!"

News and Events

Mr. Derek DiPerna joins as President of w2bi, Inc.

Union, NJ – October 25, 2011 - w2bi, Inc. strengthens its customer commitment by appointing Derek DiPerna as President of w2bi.

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AetherPal Live Training and Demo

Join us for a comprehensive interactive 30-minute live training session and see how AetherPal Smart Remote Access tool helps you to improve the effectiveness and efficiency of support staff. Please provide your contact information and we will send an invite for the training.

Register for a session now: New Date will be published shortly. Request for a session click here.
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